STANDARD TERMS AND CONDITIONS
1. All Passengers to complete Passenger Declaration Form prior to flight.
2. Passenger Identification: Due to official regulations in the UAE, passengers are obliged to present official identification when checking in for their flight.
3. Weight and Balance: Passenger’s weight will be checked prior to their flight due do helicopter weight and balance regulations and restrictions.(upto 90 kgs)
4. Children: Due to GCAA regulations, children above 2 years are allowed to fly.
5. Dress Code: Clients are recommended to dress in comfortable and respectful clothes. Swimwear is not allowed. Due to headphone use, earrings can be worn at the passenger's sole risk.
6. Passenger and Baggage Safety and Security:
7. Passengers will be subject to security control as per GCAA regulations. Baggage/large bags/ purses are not allowed on board the helicopter and must be left at the designated lockers.
8. Have hand baggage limited to personal effects (l.e. essential items only).
9. Photography and Video Shooting: Due to security policies, HD camcorders or cameras with telephoto lens greater than 400mm are not permitted to be carried on board the helicopter unless proper written approvals, issued by the Dubai authorities are presented to operators. Casual tourist photography and video is allowed. The Pilot has the final authority.
10. Availability: All flights are subject to Force Majeure, helicopter availability, Air Traffic Control authorization and weather conditions.
11. Flight Route and Duration: Flight routes and duration are subject to change due to Air Traffic Control regulations or other unexpected factors beyond reasonable.
12. In the event of poor weather conditions or other external factors out of our reasonable control, the flight may be cancelled at short notice, without any charges being applied to the client. Flights can be rescheduled as agreed, otherwise a refund will be issued.
13. Cancelation coming from the client. Over 48 hours in advance - No charges applied Less than 48 hours in advance -50% of booked cost will be charged Less than 24 hours in advance - 100% of booked cost will be charged
14. Note: If re-scheduled, no cancellation fees will be charged.
PLEASE NOTE : Kindly arrive 45 minutes before the flight for check-in and the delivery of Passenger to helipad.
